Shipping & Delivery

Every Divine Charm piece is handmade with love, and we want it to reach you in perfect condition — and as soon as possible.

Processing Times

• Standard orders are processed within 2–3 business days.

• Custom or made-to-order pieces — including requests for colours or designs not listed on our website — take up to 8 business days to be completed before shipping.

If you need something urgently, leave a note at checkout or contact us — we’ll do our best to help.

New Zealand Shipping

We offer tracked NZ-wide shipping for a flat rate of $8 NZD (including rural delivery).

Free shipping applies on all orders over $200 NZD.

We currently do not deliver to PO Boxes, Waiheke Island or other offshore islands.

Rural deliveries may take an additional 1–3 business days depending on the location.

Click & Collect – Auckland Studio

Prefer to pick up your order?

Click & Collect is available from our studio in Morningside, Auckland.

Just select the pickup option at checkout — we’ll contact you to arrange a time.

Australia Shipping

We ship to Australia with tracked air freight for a flat rate of $20 NZD.

Delivery usually takes 5–10 business days, depending on your location.

Please note: any additional duties or taxes are the buyer’s responsibility.

Need Help?

If your order hasn’t arrived within 14 days of dispatch or arrives damaged, please [contact us here] — we’re always happy to assist you.